Tech innovations and the growing influence of the millennial guest segment are changing the hospitality industry, which is typically considered traditionalist. Sustainability, personalization and unique stays have been hot topics in 2023. While they will continue to...
What’s the most coveted real estate in the hospitality industry? Well, it’s no longer measured in acres, but pixels. Hotel operators are vying for screen time on guests’ mobile devices, with priority being given to digital platforms that load quickly, offer valuable...
Hybrid check-ins are a familiar (and much welcomed) experience at airports – passengers type in their flight details at the digital kiosk, with helpful prompts from the airline’s ground staff, and check-in without having to lug their baggage around and wait in...
A long-haul flight followed by a long wait to check-in? That’s the last thing your guests need. So, what if they could bypass the front desk, head straight to their rooms, and put their feet up while enjoying a chilled beverage instead? Hotels that offer mobile...
Carols and decorations greeting guests in the lobby, with the aroma of Christmas bakes wafting in from restaurants – the holiday season holds a special charm for the hospitality sector, and not just because it makes occupancy rates skyrocket. Christmas and New...
With $2.5 trillion in spending power, millennials comprise 23% of the world’s population. While those statistics alone are enough to interest marketers, the fact that millennials are upending traditional consumer behavior is equally intriguing. Millennials, born...
