Loyal guests aren’t just great for your brand, they’re great for business. A study by Harvard Business School demonstrates just how effective guest retention can be at reining in costs. Incredibly, increasing customer retention rates by 5% grows profits by 25% to 95%....
Watch a great salesman at work, and you’ll notice that success boils down to two things – customer knowledge and timing. It’s not enough to have a compelling product or service; the ability to ‘read’ the customer is just as essential. In hospitality,...
UESAs anyone working in hospitality will tell you, no two days are ever the same. Hospitality is a demanding and dynamic industry, and it’s easy for hoteliers to get caught up with the day-to-day activities of keeping a hotel running. This doesn’t leave them with much...
Rising geopolitical tensions and inflation are exacerbating the challenges that the hospitality industry has been grappling with this year. While occupancy rates are bouncing back to pre-pandemic levels, the fallout of government and business policies that were...
Hotel apps are being deployed throughout the hospitality sector, thanks to their ability to personalize and connect every step of the guest journey. This is largely powered by data; hotel apps interact with multiple hotel software systems to create detailed guest...
Hotels that are looking for tech-enabled ways to improve guest engagement and experience put mobile apps at the top of their lists. And with good reason. While mobile apps require guests to install them on their phones or tablets, they can enhance every aspect of a...