How do you make a standard hotel room unique for each guest? Some will want to turn up the air conditioning while others might find the room quite chilly; fruit bowls work well as welcome baskets, but what if someone prefers vegan chocolates? No two guests are the...
Guests might book a room at your hotel, but it’s the add-ons that make them glad they did. It could be a spectacular view or a specially-curated F&B menu – guests are always seeking that ‘little extra’ to elevate their stay. This gives hotels opportunities...
Tech innovations and the growing influence of the millennial guest segment are changing the hospitality industry, which is typically considered traditionalist. Sustainability, personalization and unique stays have been hot topics in 2023. While they will continue to...
What’s the most coveted real estate in the hospitality industry? Well, it’s no longer measured in acres, but pixels. Hotel operators are vying for screen time on guests’ mobile devices, with priority being given to digital platforms that load quickly, offer valuable...
Hybrid check-ins are a familiar (and much welcomed) experience at airports – passengers type in their flight details at the digital kiosk, with helpful prompts from the airline’s ground staff, and check-in without having to lug their baggage around and wait in...
A long-haul flight followed by a long wait to check-in? That’s the last thing your guests need. So, what if they could bypass the front desk, head straight to their rooms, and put their feet up while enjoying a chilled beverage instead? Hotels that offer mobile...
