A quick and easy check-in is the hospitality equivalent of a great first impression. Unfortunately, the traditional check-in is now associated with long queues and a transactional exchange of documents at the front desk. While guests find it inconvenient, the staff at...
The hotel lobby is designed to be inviting and make guests feel they’ve arrived at someplace special. However, the conventional check-in process isn’t. It’s slow and tedious, often resulting in tired guests waiting to be either attended to or assigned a room....
No matter how far they’ve traveled, guests like to feel completely at home in their hotel room. Hotels can make small yet thoughtful changes to accomplish this, and the IPTV is the perfect medium with which to spearhead the effort. While the traditional TV is a...
TVs occupy prime real estate in guest rooms, but they’re often overlooked when it comes to improving guest experience. The common assumption is that guests only superficially engage with them, either skimming through channels or letting a news broadcast play in the...
How do you make a standard hotel room unique for each guest? Some will want to turn up the air conditioning while others might find the room quite chilly; fruit bowls work well as welcome baskets, but what if someone prefers vegan chocolates? No two guests are the...